What are some of the biggest advances you see happening with AI this year? “In 2025, generative AI will transition from its experimental phase to mainstream, product-ready applications across industries. Customer service automation, personalized content creation, and knowledge management are expected to lead this evolution.

“As more production-ready solutions are deployed, companies will refine methods to quantify AI’s impact, moving beyond time savings to include metrics like customer satisfaction, revenue growth, enhanced decision-making, and competitive advantage. These advancements will help executives make more informed investment decisions, accelerating generative AI adoption across industries.

“Generative AI systems will also become significantly more proactive, evolving beyond the passive ‘question-and-answer’ model to intelligently anticipate users’ needs. By leveraging a deep understanding of user habits, preferences, and contexts, these systems could predict and provide relevant information, assistance, or actions at the right moment. Acting as intelligent agents, they may even begin autonomously handling simple tasks with minimal input, further enhancing their utility and integration into everyday workflows.”